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Your Guide To Customer Success

I'm a educator, coach, and entrepreneur who loves to talk about business & entrepreneurship, education, and personal development. Subscribe to my newsletter.

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The Layoffs of 2026

Super Sundae The Layoffs Aren't Stopping Read Time: 3 Minutes The layoffs aren't stopping, haven't you heard? In just the last three months: -Oracle cut 21,000 -Meta cut 8,000 -Atlassian cut 1,600 -Dell cut 11,000 AND its only June! These aren't low performers, these are people whose salaries looked too high on an excel sheet. (I say that because how the hell can you have 21,000 low performers in a company??) Maybe you've watched it all happen before. Heck, you might have even been part of a...

Morning, Most people come to me are caught in the same useless loop when job hunting: Network more.Get certifications.Beat the ATS botss.Do coffee chatzz. Blah blah blah. And you try some of it. (Even I TRIED IT) But nothing actually changes. You're still not where you want to be. So why does this keep happening to all of us? Because the “industry” convinced CSMs the job market is some kind of character test. You’re not getting interviews because: “You’re not hustling hard enough.” “You...

I see you. Watching other CSMs land life changing roles. Wishing you could do the same. But you’re “not sure,” right? Meanwhile, one of my clients just landed a role in 14 days. Fastest ever. Because they took action instead of overthinking. Here’s the deal: I’m stepping away from my full-time CSM job for 4 months. There’s a baby on the way. I’m going all in on my family. And all in on this final Success Squad cohort. I’m taking just 2 more clients. When those spots are gone, they’re gone. No...

How I helped Chris go from applying to hundreds of CSM jobs, getting only 1 interview, to landing a job $7k over asking in just 4 weeks:My client Chris was the textbook, good human, family man, CSM.But he:-Was spinning his wheels for months-Applied to hundreds of jobs-Only secured 1 interview-Was running out of $-Nearly out of timeSo we grabbed our lighters and started my F.I.R.E Framework 🔥🚒1. We rewrote his resume, cover letter, and linkedIn (by a Tech recruiter)2. Practiced his story...